Telecom CRM
A CRM that understands circuits, contracts and recurring revenue
Velora TMS is a telecom CRM for UK providers, resellers and managed service providers. It replaces the general-purpose CRM plus spreadsheet combination most telecom businesses run on, holding the sales pipeline, the provisioned estate, contracts, renewals, support and field engineering in one workspace.
Why a telecom CRM is different from a generic CRM
An estate, not just an account
Generic CRMs stop at the company record. Velora holds every circuit, SIM, hosted seat and licence per site, with supplier reference, cost and price.
MRR and margin on every deal
Opportunities carry monthly recurring revenue, one-off revenue, term length and gross margin — so forecasting reflects contracted revenue, not deal value.
Notice periods tracked for you
Contract end dates and notice windows drive a renewals radar, so at-risk revenue surfaces months before a customer can leave.
Provisioning built into the pipeline
Won deals become orders and services rather than a handover email, keeping sales, provisioning and billing looking at the same record.
Field engineering and support desk
Jobs, job sheets with photos and signatures, and SLA-driven tickets attach straight back to the customer timeline and estate.
Generic CRM vs Velora TMS
| Capability | Generic CRM | Velora TMS |
|---|---|---|
| Recurring revenue reporting | Bolt-on or custom fields | Native MRR, ARR and margin |
| Installed base / estate | Not modelled | Services per site, per supplier |
| Renewals | Manual reminders | Notice-period aware renewals radar |
| Supplier performance | Not covered | Fault rates, SLA and MRR at risk |
| Field jobs | Third-party app | Built-in engineer PWA and job sheets |
Move across from your current CRM
Velora includes guided migrations that map accounts, contacts, deals and owners into the telecom data model, so you don't rebuild your customer base by hand.
- HubSpot import
- Salesforce import
- Zoho CRM import
- CSV export import
Try it with a sample telecom book
Create a workspace, load demo customers, services and renewals to explore the model, then import your own data when it fits. Plans start at £18 per user per month billed annually.